massachusetts Resources
Reporting Suspected Child Abuse or Neglect
Massachusetts Department of Children and Families (DCF)
Services for: Children and their families
Services Offered: All reports of suspected child abuse or neglect in Massachusetts must be made to the Department of Children and Families by phone (emails are not accepted). During regular business hours (8:45 a.m.–5 p.m., Monday–Friday), call the Massachusetts Department of Children and Families area office that serves the city or town where the child lives. During nights, weekends, and holidays, call the Massachusetts Child Abuse Emergency Hotline at 800-792-5200. Reports can also be made to the Office of the Child Advocate; or, in the case of an immediate emergency, to local police.
Website: www.mass.gov/how-to/report-child-abuse-or-neglect
Locations and Phone Numbers of Area Offices of Department of Children and Families: https://www.mass.gov/orgs/massachusetts-department-of-children-families/locations
Massachusetts Child Abuse Emergency Hotline: call 800-792-5200
Massachusetts Department of Children and Families Central Office: 617-748-2000
Office of the Child Advocate: 617-979-8360 or 866-790-3690
Help During A Crisis
Rape Crisis Centers (throughout Massachusetts)
Services for: Adolescent and adult sexual assault survivors and people who care about survivors of all ages.
Services offered: Trained rape crisis counselors offer free, 24/7 hotline counseling, information, and referrals; one-on-one counseling and support group counseling; and will go with survivors to hospitals, police stations, and courts. Location and contact information for all Massachusetts Rape Crisis Centers is available at www.mass.gov/info-details/rape-crisis-centers
Boston Area Rape Crisis Center (BARCC)
Services for: All survivors of sexual violence ages 12 and older, and their loved ones, regardless of when the violence occurred
Services offered: Free, confidential services, including counseling and support groups and workshops
24 Hr Hotline: Call 800-841-8371
Web Chat Hotline: 9 am – 11 pm (see Website)
Website: www.barcc.org
Phone: 617-492-8306
Email: info@barcc.org
Rape, Abuse & Incest National Network (RAINN)
Services for: Survivors affected by sexual violence and their loved ones
Services offered: Free and confidential support, services, and information, available 24/7 by phone, chat, or text; survivor support, education, and advocacy
Website: www.rainn.org
Email: info@rainn.org
RAINN’s National Sexual Assault Hotline
Call: 800-656-HOPE (4673)
Chat: at RAINN.org/hotline
Text: “HOPE” to 64673
Childhelp National Child Abuse Hotline
Services for: Anyone concerned about or affected by child sexual, physical, or emotional abuse or neglect
Services offered: Crisis counseling; 24/7 call, text, or chat support
Call: 800-4-A-CHILD (800-422-4453)
Text: GO to 800-422-4453
Website: childhelphotline.org
Chat online: CasaMyrna.org/chat
National Child Traumatic Stress Network
Services for: Traumatized children and their families and communities
Services offered: Clinical services, new interventions and resource materials; education and training programs
Website: www.nctsn.org
Email: info@nctsn.org
SafeLInk
Services for: Anyone affected by sexual assault or domestic violence, or anyone who is concerned about them
Services offered: Statewide 24/7, confidential, multilingual tollfree hotline. Immediate connection to referrals, assistance with safety planning, and information about resources.
Safelink Statewide Hotline: Call 877-785-2020
TTY: 1-877-521-2601
Website: safelinkma.org
Recovery, Healing, and Prevention
Massachusetts Children’s Alliance (MACA)
Services for: Children affected by sexual and physical violence
Services offered: Support, assistance, and resources to the 12 Children’s Advocacy Centers (CACs) in Massachusetts. Service navigator (Madeline Bacon, LICSW) assists individuals connect to qualified counseling resources in their area.
Locate a CAC near you: https://machildrensalliance.org/our-cacs/locate-a-cac
Website: www.machildrensalliance.org
Email the service navigator: mbacon@machildrensalliance.org
Children’s Trust Massachusetts
Services for: Children and their families
Services offered: Child sexual abuse prevention, family support, fatherhood, home visiting, and training for people who work with families
Website: www.childrenstrustma.org
Website with additional state and local resources: https://safekidsthrive.org/
Phone: 617-727-8957
Email: info@childrenstrustma.org
The Trauma Center at Justice Resource Institute (JRI) (Brookline)
Services for: People or all ages and backgrounds who have been impacted by trauma
Services offered: Specializes in trauma treatment
Website: www.traumacenter.org
Phone: 617-232-1303
Email: kkonnath@traumacenter.org
Cambridge Health Alliance (CHA)
Services for: Adult survivors of physical and sexual violence
Services offered: Trauma treatment, assessment, and psychotherapy
Website: www.challiance.org
Phone: 617-591-6033
Pathways for Change (Worcester County)
Services for: Any person impacted by sexual violence
Services offered: Specialized services, including a deaf survivors' program
24 Hour Support Hotline: Call 800-870-5905
24/7/365 Statewide (Video Phone) Hotline for Deaf and HOH: Call 508-502-7681
Website: www.pathwaysforchange.help
Jane Doe Inc. (JDI)
Services for: All sexual and domestic violence survivors
Services offered: A Massachusetts coalition against sexual assault and domestic violence supports member organizations in providing comprehensive prevention and intervention services. Trained advocates help connect individuals to the services. JDI’s list of programs in Massachusetts are available at https://jdi.coalitionmanager.org/contactmanager/contact/publicdirectory
Website: www.janedoe.org
Phone: 617-248-0922
Email: info@janedoe.org
Massachusetts Office for Victim Assistance (MOVA)
Services for: Victims of violent crime, including adults who were victims of child sexual abuse, and their families
Services offered: Information about free services offered throughout Massachusetts is available at www.mass.gov/orgs/askmova
Website: www.mass.gov/orgs/massachusetts-office-for-victim-assistance
Phone: 617-586-MOVA (1340)
Email: MOVA@mass.gov
Compass Helpline at NAMI Massachusetts
Services for: Anyone who has a mental health diagnosis or has experienced symptoms or is a concerned family member or friend
Services offered: Resources and guidance for finding mental health support; Monday through Friday, 10 am–6 pm.
Website: www.namimass.org/compass
Phone: 617-704-6264 or 1-800-370-9085
Email: compass@namimass.org
Handel Behavioral Health
Services for: People seeking mental health services
Services offered: In-person (Franklin, Amherst, Natick, West Springfield, Wilbraham) and online therapy for sexual assault survivors
Phone: 413-343-4357
Website: hbhtherapy.com
Email: clientcare@hbhtherapy.com
MaleSurvivor
Services for: Men who have experienced sexual assault or sexual abuse
Services offered: Male sexual assault and abuse support and learning opportunities, including support forums and chat, support groups, webinars, and live events
Website: malesurvivor.org
1in6
Services for: Male survivors of sexual trauma
Services offered: Support, information, and stories; free, counselor-facilitated, text-based, peer support groups
Website: www.1in6.org
Phone: 651-714-4673
Email: 1in6@zeroabuseproject.org
Road to Recovery, Inc.
Services for: All survivors of sexual abuse
Services offered: Counseling and referral services
Website: www.road-to-recovery.org
Phone: 862-368-2800